I went in for a simple exchange and was frustrated and in a hurry. Nick and Nikki were both on their way out the door when they stopped and took the time to answer all my questions wait for me to contact my hair dresser and tell me what has worked personally for them. I left feeling like I had 2 new best friends!!! Best experience ive ever had with Sally's. I will be driving the extra distance to go to this location from now on!!