The pool was ok. The water was uncomfortably cold even considering the fact that it's August in LV. My husband and I rented a cabana on the family side. The cabanas here are severely outdated- the ones at Bally's (yes, I said Bally's) are nicer! Come on Planet Hollywood- update these, they are very poor!! When I originally called to reserve our cabana I was told the ones at the 21+ pool were the same as the ones at the family pool. Although the 21+ ones were more then double in price. So of course I picked the family side, which was $177 with a $75 food/bev minimum. I believe the adult side was over $450 with a $200 food/bev minimum??
The cabana seating was awful and I agree with the other reviewer about the couch- or whatever you want to call it. It was pretty much impossible to sit on and the most uncomfortable thing ever. It's like a 5 year old kids bean bag that needs to be "fluffed", but it's impossible to do. So when you sit down you do feel like you will slide right off it. You can try to move around the filling to make a comfortable seat- it doesn't work though.
We picked one of the 3 Cabanas that had beach chairs. So it was nice for laying out. Although you will probably only have sun from about 11-4:30, then the sun is behind The Cosmopolitan. The rest of the cabanas are really close to the poolside- and you don't get beach chairs with them.
There was seriously ONE waitress working the entire pool on a Saturday! It was really annoying. I thought that since we had a cabana that we'd have a waitress that worked just the cabanas. We saw her maybe every 30-45 mins. I felt really bad for her honestly- she was working her butt off.
The website says you get a "VIP host and cocktail server". I don't think so! I saw a host twice. The first time was when I checked in for the cabana, then we went to eat breakfast. The 2nd time was when I asked the cocktail waitress about the bottled water that came with the cabana. 45 minutes later a cabana boy showed up and stocked the fridge. I'm assuming the VIP host is the cabana boy/girl? And everyone at the pool had the same cocktail waitress so there's nothing special there.
Later, from our room, I could see that the 21+ pool has way nicer cabanas. They have misters, and appeared to have better seating. It was hard to tell from the 23rd floor but it looked like the had cushions vs an old bean bag. I guess you get what you pay for, but all I felt like I was paying for was a beach chair and some shade.