So I've been a customer here for at least 17 years on and off (insurance changed for a while) and while the treatment was never like out of this world amazing I decided to stay, until this week. When I had a problem with my appointment time and needed to bump it about 30 minutes, because of my job. NOPE No can do, and you'll be charged for not showing up, also you won't be able to get another appointment for over a month. Can't even try to squeeze me in for my regular check up.