I know I should be aware of bad service during Taste of Little Italy. But this is not an unexcpected event - so they have more than enough time to hire extras for this specific weekend and serve better. I don't want to hear people apologizing, I want to be decently served.
#1 The food: I asked for a simple salad and they forgot to put some items on the salad, like parmesan cheese and nuts - my salad turned out to be greens and vinaigreette, basically, and I got no discount for it. I tried to grab a waitress to complain, but she was too too busy, so I gave up and had it anyway.
#2 The drinks: I asked for some shots on their menu, they didn't have lots of things to make drinks. I started creating my own drinks based on what was left on their counter (basically Frangelico and vodka, as far as I remember.... I also had the last shot of Kahlúa)
I stood on their counter so long waiting for the change, with no sight of a waitress, some customers mistook ME for a waitress. This was really bizarre.
I might give them a chance in another situation.