Very friendly, polite, and knowledgeable staff. I'm new to the area but have made them my mechanics. Carlos who works at the front seems to be a cool and down to earth guy, always in a good happy mood. Mike the manager is informative and fair, I was quoted an amount that when I paid was actually less, he didn't fix what didn't need to be fixed. The shop waiting area is clean and they offer coffee, but if you like east on Hwy 7 on Woodstream Blvd is a Tim Hortons. Through my observation the staff here appears to be happy. The wait time has been fair depending on the service required and day of the week. I personally recommend them, or at least give them a try and see if what I've said is true. If you ever have to borrow a car when yours is being serviced, ask for Carlos red Lamborghini, he will be more then happy to lend it to you... obviously I'm just kidding.