No doubt, the best place for DVD rental in the city.
Sure you can find more @ blockbusters but if you're looking for the special edition or rare films and festival films, then Suspect is the place.
A good comparison is, do you like a big mall or the cool indie boutique ?
Now, for some people, it might look messy, but for those who understand !, it's great, it's like going to a underground clubs ( but full of DVDs )
Yes, there is Queen video, but the staff are a bit snoby. or 2Q video ( false pretenders )
Suspect has a very relaxing atmosphere which for me it's a bonus.