This place has REALLY gone downhill since my very first visit. The ONLY thing that keeps me returning is the fact it's the only branch of my bank that's somewhat close to where I work.
The customer service here needs a lot of improvement, as does the speed of their service. It takes FOREVER to be acknowledged, let alone waited on, for one thing. Last time I came here to deposit my paycheck, I was spoken to in a very rude manner by the male teller in the drive-up. I didn't appreciate that or the fact that I sat in the drive-up for 20 MINUTES before anyone even noticed I was there and waiting! The other gripe is the fact that a car pulled up in the lane beside mine & was served right away. Then someone else pulled up in the ATM lane & I overheard a teller shooting the bull with the customer...all this while I was on my lunchbreak, having to hurry to get back to work, & having to wait!