This is literally the worst hilton I've ever stayed in. Part of carrying the brand name is maintaining a level of quality in service. In the last 12 hours, the hotel has gone out of their way to be inhospitable: 1) their courtesy shuttle, which claims to take people within 5 mi of the hotel, actually only runs until 9am and only goes to specific businesses -- remember to check the fine print I guess? 2) the cab we called thru the concierge never came, and the concierge simply responded that 'it's raining' , as an excuse for the complete lack of communication. 3) when we arrived late and requested help finding a nearby restaurant, again the concierge laughed and stayed that we were 'in the wrong city'..? 4) and finally, the breakfast vouchers we purchased could only be used in a specific restaurant at a specific time (also not communicated) and when we asked for a refund they refused 5) using an umbrella (after the cab never came) required a $25 deposit ..?
Pretty sure if we stayed a bit longer I could add to the list.