They sound like nice people. Family owned business. Because of the positive reviews here, I chose them to do preventative maintenance on my AC after buying a condo. Good service over the phone. Technician arrrived on time. But when he assessed the unit, he said it needed a new capacitor, and new coolant which was no longer being manufactured, meaning I would eventually need to replace the unit. He charged me $300+ to replace the capacitor and got me to sign up for a service plan for the next year. After doing some research online, I learned that capacitors run at most $75 but typically about $20 and take about 15 mins to install. I also learned it was true that there is a coolant that has been made obsolete, but another industry professional explained to me that there is a substitute that works just as fine. No need to replace the whole unit. The Cool Touch tech was trying to take all my lil coins. Integrity goes a long way. If you don't have it, you don't deserve business.