I was not there for my husband's cleaning because I stayed in the lobby with my kids. My review is specifically for the customer service. I have Aetna coverage and have one of their highest plans. We are allowed one cleaning that is coverage ($0) deductible per yer. My husband does not speak English so I made sure I asked then if someone would be able to translate. When he was done, he was asked to pay $81. The nurse claimed he needed a "special debritement" cleaning. I asked her if he was aware that the additional procedure was not covered by insurance and she said she is not required to do so. I normally go to Warrier Family Dentistry in Ballantyne and have no idea why he settled to go to this place. When I told her that her response was " Then you can go to Ballantyne" (really?) Great customer service chic.
From my experience, you are ALWAYS advised what is covered propietaria to moving forward with an appointment.