Have eaten here several times over the last 5 years or so. The food is pretty good, with a very varied lunch menu (including burgers, sandwiches, flatbread pizzas and omelettes) that is pretty reasonable considering the Yorkville neighbourhood.
However I called a few weeks ago to book my work colleagues and I in for a Christmas lunch (after successfully having it there the year prior) and they were incredibly unhelpful and rude on the phone - loudly sighing when I told them the number of people - which was 12 - and saying they could only accommodate us on 2 separated tables to help the kitchen staff with smaller orders. I offered that we could order in 2 groups and receive the food in increments or place our orders in advance as we had the previous year, and was told this was "not possible" and that they had "been in 'the business' for X years and this was just how it is" - I think she said 17 years but I can't recall exactly). Ultimately I was told with a big sigh and a lot of attitude that it "depends on the day" how things go in the kitchen whether or not we could be accommodated as a group and if I "wanted to risk it" I could book. I realize 12 is larger than the average lunch but it's a pretty big restaurant and we've gone as a group before - what changed? If you've been in the business 17 or however many years, lady on the phone, you should have learnt better how to deal with customers who would have been more than willing to make accommodations that work for you in order to come (back!) and enjoy your restaurant...but apparently not. Incredibly rude - we'll take our business elsewhere then.