I don't know if they changed things up in the kitchen in the past couple of months or so but I was actually pretty impressed with this Hero Burger location. The place is nice and clean and I like the layout .
I ordered a regular ol' beef 4 oz. burger and it was just fine. The buns are pretty good.
I also had some of the Cranberry Turkey Fiesta Burger or whatever it's called, and that was actually really really delicious. It seems most of the bad reviews here are regarding their overhyped beef, so perhaps give their non-beef patties a try instead.
The service is excellent. The cashier is an incredibly nice and friendly guy who seems like he genuinely wants you to get the best service possible. Even though it's a fast food joint, he delivered the meals to our table.
It's quite expensive but I'd definitely come here again for their special burgers. It seems like I'll stick to the non-beefy ones, though.