I am a new customer & made an appt after getting stood up by Bulwork exterminating Co. The tech, Sean used to work for them & I'm glad he switched because he's great! The woman on the phone was very nice & informative. I signed a 12 month agreement which I can transfer to another home, since we're moving in 7 months. It's $35 a month with a year contract, great deal, great service, & pet friendly spray! So far I'm a happy camper!