This is probably going to be my last visit here. EVERY time that I have come in this year, they ask me for my ID, insurance card and have me fill out forms to "update" my information, I'm the only one- mind you, in the entire waiting area that is doing this. WHY THE HECK DO I HAVE TO DO THIS EVERY TIME THAT I COME IN HERE-- that's what I asked the gal at the front. She went on to tell me that the last update on me was in Feb and maybe even though they looked at my cards, they didn't scan them. I disagreed with her. I watched them scan my items in August and the time before that and every time that I come in I fill in forms-- where on earth are these forms going once I hand them in?! I have so much personal information on these forms but they're not making it into their system!!
This girl (with the glasses) Kelley has no business being in the "front lines" as being in the front requires a PERSONALITY. I wasn't hostile, cursing at her or anything but I was quite irritated. As the customer or patient, I'm allowed to be upset and say so, but as someone in customer service, you're NOT supposed to roll your eyes like a child when someone you're serving is upset-- you try to find a solution.
This isn't my first encounter with this young lady, at one of my previous appointments she's been just as "delightful" (feel the sarcasm people!) as she was at this last appointment. To top it off, she tells me that the dr is running 1 hour behind. Holy shit, I wasn't in the mood to sit around and wait after all that just happened plus I had so many things to do. I checked to see if I could reschedule, yea, next available is Dec 24?!
So, I declined and said that I wasn't coming back. Which, really, I have no intention to return. I love Dr. Suarez but could care less for the front staff, Kelley in particular-- honestly she needs a lesson (or 10) on customer service. I will be taking my business else where.