ok, I will write about my specific experience with you. I purchased a laser package (for my upper lip) which I only had used once because of how poorly I was treated. I had to wait over 45 minutes after my scheduled apt! Unacceptable, my time is just as important just as yours is. The lady who came out, Melody, was obvlivious to my long wait and didnt even appoligize. So, off we are to the room. I tried to explain to her that it was supposed to be my upper lip. She sucked her teeth, threw her materials on the counter and stomped out of the room. So, now about an hour after my scheduled apt time. She storms back into the room a few minutes later, no knocking to continue. I was so scared she would intentionally burn me I just tried to get though the short treatment. After, i tried to talk to the receptionist about it and wasnt even offered to have a manager called. The girl just shrugged her shoulders and said we get behind sometimes, nothing we can do. So, because of this horrible service I have not been back to finish, nor do I want to. I am not attacking anyone, just simply sharing my experience/ opinion. That is the point of this site is it not? Take care Melody.