The food was really good. Steaks were high quality, and the prices were reasonable for a new classic steakhouse. Unfortunately, the overall experience was ruined by horrible service.
The waiter(Joe) was nice enough, but we practically had to beg to get or food. It was frustrating watching all the tables around us(who sat after us) move on to dessert when we couldn't get salads or a bread service refill.
They discounted the bill, but I hated having to complain. I felt like a jerk asking for a manager. Our dissatisfaction was obvious; they should have picked up on it and stepped in before we had to ask to see a manager and then wait for him. I still gave a 20% tip on the pre-discounted meal, but I'm bummed that the night went so wrong. We sat down at 6:40. We didn't leave until after 8:40.
If I would have received a tad bit of empathy from the manager instead of a condescending "I do apologize", I wouldn't have written this review. Act like you care! It goes a long way.