Worse customer service ever.
When I got up yesterday, I had no information guide and could not control the volume. After being on the phone with them for SEVERAL hours, and doing everything they told me, I now have no picture, sound or anything. Before I talked to them, I could change channels and had a picture. They say the problem is with the TV, and they will send someone tomorrow, which would have been today. They SURPRISE, did not show up, I called, the automated line asked was I calling about the account at my number, I said yes, they asked was I calling about my appointment at 3 (I called at 4), I said yes, they transferred me to someone who told me I did not have an appointment, even though the recording had just said I had, I told them I expected a credit, since I have NO service, the TV's now say no signal, before calling yesterday, I had a picture and could change channels. I pay a lot for this "SERVICE" , say they are coming tomorrow, I told them if that woman had broken my TV's with all she had me do that they WOULD be replacing them, if they cannot get my TV's up and running tomorrow.