Being that this Taco Bell is shared with a KFC you would imagine this being a fast food diner's dream, right?...Wrong! This place is responsible for the worst fast food experiences I've ever had! Being that this is the only Taco Bell anywhere near Solon, we have been forced to endure punishment from this location time and time again. Not only have we waited inside and in the drive thru for around 20 minutes for our food on multiple occasions, they almost always either forget a food item, leave essential ingredients out of a food item or give you food all slopped together with broken shells and upside down Mexican Pizzas. Excuses could be made if the place was busy, however, there is usually never anyone in line!
On one occasion we waited over 5 minutes in the drive thru for a simple order and watched it sit there as the cashier was chatting away in the background. Finally we honked the horn to get her attention. She asked if we had paid yet and we said no. We give her the money and she walks away into the distance until we knock on the window to tell her we still need our food! As this disaster is taking place, my eyes are glued on the sign inside that reads something along the lines of "TREAT EVERY CUSTOMER AS IF THEY ARE A SECRET SHOPPER!" Clearly this message has zero impact on the staff. Speaking of staff, who is running the shifts in this place?!
In summary, unless you have extreme patients, avoid this place at all risk!