Although I quite enjoy the kimchi ramen and the chicken curry, I am utterly disappointed by the poor customer service experience recieved by both the waitress and the manager there.
My partner and I was dining at the restaurant one day, the food as I have previously mentioned is decent despite the inadequate portion size. As I proceeded to pay for our meal I presented my stamp card of 13 stamps and requested to redeem the ramen as I have now collected enough stamps for the redemption. She went to the cash registry and spoke with a female staff and came back advising us that we cannot redeem the free ramen until next time. I was puzzled and asked for clarification.Her explanation was "that's how it works". Unsatisfied with her response, I inquired even further why this is the case and if it was indicated anywhere on their stamp card. She seemed frustrated and my simple request was then elevated to the restaurant manager who was also hesistant to assist us with the redemption and was also unable to provide us with a reasonable explanation. Although we were able to redeem the ramen at the end of the day, the hassle was very unnecessary and the customer service was beyond poor. All I wanted to do was exercise my right as a customer!!
I have not returned to the restaurant since and would not recommend it to others.