I was so impressed when I stopped in for an oil change I decided to make Wilhelm my go to for auto repairs. I even spent $100 on their Car Care Card. A few hundred dollars later with several hundred to go, I got concerned when they told my daughter she needed an oil change on a vehicle that had an oil change 5 days prior. Also, every time, my final cost has been more than the estimate. The last straw was when I brought my vehicle in for a repair to a power window. They had me bring it in and took almost all day to tell me they needed to order the part. Claimed that my son-in-law had broken some type of clamp when he partially disassembled the door - so of course that was much more money. Then did not get the part when promised. Oh, and Brock was rude to my daughter. Finally, I call Brake Masters to price the work that I was told, by Wilhelm, I absolutely needed - pads and rotors. A month ago they said I needed to do it within two months. A few days ago, when my brakes started to sound like a jet landing, I knew it was time. Imagine my surprise when it turned out that I did not need new rotors after all. And very friendly service at Brake Masters. I really don't get how Wilhelm has such high reviews. I was misled. Don't let them fool you too.