I'm someone who is normally a DIYer when it comes to basic auto maintenance and repair. I don't have the tools or skill to do anything advanced though, and lately I don't have the time. So, gritting my teeth and ready for an argument, I took my car to AAA for an inspection. I suspected I needed some troubleshooting on my O2 sensor as I had an intermittent CEL coming on that pointed to the sensor being the problem. From the moment I walked in and to the desk I felt at ease. Mostly this is thanks to the Service Consultant, Jim. He spoke very highly of the credentials of their master tech and of the new technicians they have recently hired. The service from beginning to end was fantastic. Everyone was great in handling my needs including the porter that took me home and picked me up while I waited for my car. When I heard Jim's praise of the mechanic that would be looking at my car I also asked him to look at several other problems I had begun experiencing. Not only did he identify the problem with the O2 sensor he also found the source of some transmission noises I asked them to look at as well. What really impressed me was not the service to this point but that there was absolutely no pressure to spend any money, or have anything done that I didn't want or need at the time. Also, when it was time to pay, my cost for the troubleshooting and service I had done was actually LESS than the estimate. This almost never happens. In talking with Jim about my concern coming to his shop for service based on some mixed reviews, he informed me that there have been some recent changes in staff within the last few months and polite/quality customer service is definitely their top priority. Now, I will still do whatever work I can on my car, if it's inside my skill set, but if I don't have the time or tools to do the job right, these are definitely the guys I'm taking my cars to.