I previously gave five stars, but... well...
My Monte Cristo had plastic wrap on it. I bit into it. I showed them. They explained that the Monte Cristos are wrapped in plastic until they are fried. They apologized and didn't charge me, and gave me one to-go. That was cool, they tried to make it right...
Except, there was plastic on the other sandwich too!
The whole ordeal has freaked out my work team. We won't be headed back. I get the first mistake, and will give them stars for Service and deliciousness. But they lose two stars, one for each piece of plastic in my Monte Cristo.