I was pleasantly surprised by this restaurant and would have been more so if I had read the other reviews. So I feel obliged to state up front that the service was efficient and pleasant, we all enjoyed or meals and the prices seemed in line with us business district/ tourist area location. I cannot comment on the temperament of the owner.
Location is why I had low expectations when we wandered in. Tourist restaurants typically overcharge for bad to mediocre food and the business district is rife with ristorantes that cater to people with big expense accounts and little idea of the difference between haute cuisine and hot dogs. Bravi seems to hit a nice balance with Italian comfort food at downtown prices. Nothing spectacular, but pretty good and definitely better than many other options in the area. Nice atmosphere and a nice space.
Finally, somewhere reasonable to go when out of own visitors insist on dinner within walking distance of the hotel!