One of the worst car rental experiences. We reserved a full-size car for a trip to New York City, but we're "upgraded" to an SUV with inadequate leg room. The vehicle had a leaky tire which wasn't discovered until we were on the road the next morning-a Sunday, forcing us to stop and add air along the way. Hertz instructed us to take the car to Newark Airport to exchange it, then charged us a refueling fee after we went an hour out of our way to get a safe vehicle. Total fail of customer service after explaining my ordeal when I finally returned from our trip. No apologies...no refund of the fuel surcharge. Used Hertz for their AAA discount, only to pay more in the end.