OMG, I just experienced the most worst customer service and most importantly, I was a New Customer whose service was due to begin by Nov 24th. I called to speak with customer service about a $50 charge made to my credit card for the new order for water service recently made online the day before, total cost was under $20.
The initial wait time was about 4 min where I attempted to seek an explanation of the $50 charged to my credit card for my new order of $16.97. Quite naturally I thought that a mistake was made either by the company or me. However, I was told the $50 was a standard charge made before set up of new service and credit ck completed on new customer.
It was here that I sensed something not quite right as I never gave anyone one from Sparkletts permission to run my credit and secondly, there was no mention of this procedure on their website's location for new customer orders. I stated this to the CSR who expressed total surprise of my lack of knowledge of this requirement. I then requested to speak to a supervisor who could point out exactly where this policy was written on their website for new customers. Well after waiting on hold for at least 19 min, I was disconnected. I went through 3 callbacks and holds, 2 different numbers, 1 hang-up and a partridge in a pair tree.
Finally, by the 6th call back, I blurted out in my legal tone to the CSR that I wanted to cancel my new service as I no longer desired to continue as a customer with them and furthermore I was prepared to make a formal complaint to the Attorney General's Office of Maricopa County AZ about Sparkletts's atrocious, deficient customer service and erroneous business practice. Consequently, the CSR canceled the new service and explained that it takes 6-7 business days for a refund. Furthermore, I am prepared to proceed with my financial institution and law enforcement accordingly if this does not come to an appropriate resolution.