Is it possible to leave less than one star?
I have come to this restaurant several times and although I never found it outstanding, I would have previously rated it around 3 stars. But my last experience set me off so much I find myself on Yelp complaining.
The restaurant seemed understaffed. Although I would feel for the waiters/waitressed normally (if I saw that they were working hard and trying) the waitress we had was extremely rude and unfriendly. Any little request or question was met with an eye roll. And when my water still had not arrived in 15 minutes, I asked again, and she snapped, "I'm just getting it!" followed by a look that could kill. I work in customer service myself and am by no means a difficult customer, but I do expect to be treated kindly when I'm spending money at a restaurant.
Then I got my food, which to their credit arrived shockingly fast. I ordered Chicken Parmasean, and the chicken was not even a REAL chicken breast! What I received was some sort of lukewarm breaded mechanically seperated "white meat chicken product" like you would get in the frozen section of Sobey's. Call me crazy but for $12 or $13 dollars (I forget the exact price) I DO expect a decent quality food item to be served to me, not some nasty oversized McDonalds chicken nugget with tomato sauce and cheese on it. To be completely fair, the pasta and meat sauce that my friend had was very good, but this whole experience has set me off and I definately won't be returning. There are too many higher quality restaurants in the area.
My suggestion to the restaurant: If you cant afford to offer food of decent quality, you should raise your menu prices, because mechanically seperated chicken is not exactly restaurant quality, and customers DO notice.