Went in around 5:45 p.m. Realized they were closing and headed towards the entrance where we entered the store from the mall. When I reached the door to exit the store in to the mall the door was locked. There were about 10 other people there waiting to get out. We waited 18 minutes before someone came with the keys to open that door. It was infuriating. What happened to the customer experience at Dillards?