My wife and I had lunch in Canyon 49 on 4/21. I was disappointed that no one greeted us with any sort of a smile or eye contact with the exception of Will our server (I'll comment on him later). When we came to the hostess stand and my wife asked for directions to the rest room, the hostess never lifted her head and pointed and said it over there.
Back to Will. He was very pleasant and engaging. He offered suggestions on the menu, ensure our drinks were topped off and offered a to go cup for my wife's iced tea. I mentioned to him what we experience and he asked if we like to speak to a manager. That was when Mark came to hear our concerns. We shared with him what had transpired. He said we should come back for dinner as he guaranteed a different experience.
As promised, the evening service was completely different. The entire staff was friendly, smiling and greeting guests at the restaurant. I watched the team work together assisting one another. We saw Mark busing tables to ensure that customer wait time would be reduced. Cash was our server. Extremely friendly, engaging and a great sense of humor. The evening meal Definitely changed our perspective. The food exceeded expectations especially considering the prices (very reasonable). Good salads and the pork chop was great.
Our daughter will be attending GCU in the fall and we will be returning.
I would have given this restaurant 5 stars if it hadn't been for the initial interaction.