I really wanted to give them a more positve review as they are part of local trade association. Representative came out at the appointed time. I told him my budget was limited and was looking for a repair in leiu of a new door...Took one look at the door, said it could not be repaired. Wrote out an estimate $750.00 for an uninsillated door and 950 for an insilatted door..put it in my hand..said let us know and walked away..no discussion, nothing...............this was in a matter of probably 5 min max..Oh he did say no charge for the home call.................gee thanks....