Shortly after posting my last review I was contacted by a very sweet member of Oregano's customer service department. We were invited back to try the Gilbert location with a certificate for part of a meal. As someone who believes that customer service can make or break a company, we decided to try again.
Our last trip a few days ago was much better. We still had a wait for three of us on a Tuesday, but this time our server was right on point and took great care of us. He definitely turned things around and we will be likely to return sometime in the future. Even after having to listen to the hostess loudly talking(and swearing) to her personal friends at the booth next to us for the whole meal. Again, no manager in sight the entire time we were there. We just wanted to thank them for the certificate and compliment our server. This place isn't that big, where are they all hiding?
All in all I can appreciate that they took the time to make things right. The wait and foul mouthed hostess kept us from having warm fuzzies about this place but we'll be back to satisfy our pazookie craving soon.