My wife smashed the front end of our car; Metropolitan Auto Body made it look like new (will post before and after photos). But that's the least of it. I've never experienced such service and communication from an auto-body shop. They truly held our hands every step of the way and were our advocate with the insurance company. For example, did you know you can choose your own shop (the insurance company can't make you go where they want or force you to get multiple estimates)?
The estimator at Metropolitan (I forget his name), worked directly with our insurance company and explained to us how he was making sure we got everything completely taken care of without cutting corners. I just felt like I didn't have to worry about anything in their hands. So reassuring in this world where it's so easy to get taken.
I can't say enough good things about these guys. Great work, clean shop, polite friendly service and, as I said, they take care of you. The next time the wife (or me!) smashes up the car, there is no question where I'll go!