This was the worst experiance i have ever had!!!!!!! This office staff doesnt know their head from their rear. i work in the medical field and have never seen such horrible customer service and policy and procedures. It took us 3 weeks to get the appt and had spoke with them on the phone 4 times threw out the process due to errors they kept making with our insurance. They also had our childs name and our phone # incorrect. When we finally arrived they told us they would have to rescedule the appt because they failed to check if we had prior auth to be seen. i asked how many times had she opened my file in last 2 weeks and not notice it. 4 times. so we called our health insurance and got them to authorize it but then they said no we had to reschedule our appt because it was too late. i said only due to your error. doing business as i do i was able to see the dr only to realize he is a money grubbing scum bag and was doing everything in his powers to find extra ways to get more money from us. plus his flashy wardrobe made that obvious too. thankfully we found a good ent who is caring for our child and not adding extra procedures that do not need to be done.