My AC was kicking on outside on the unit but wasn't coming on inside. I called my Home Warranty folks. They dispatched Air Squad. I looked at the reviews, which are mixed and hoped for the best. They called to make the appointment within an hour of my chat with the warranty peeps. They said they could come that afternoon but i asked for the first window the next day. The window was 9am to noon. They called at 9:02am and said they were 20 min away. Jose and Andrew arrived and were very nice. Jose even offered to take off his shoes when he saw me take mine off. They fixed the problem quickly. Showed me the faulty part. Made no mess at all. Put everything back. They took down my filters so I could replace them. I asked if they could check the temp of the air coming out of the baby's room vent. They did it as well as checked different parts of the house.They even offered to bring my ladder back into the garage. I signed the paperwork. The thing is, Jose and Andrew were efficient but still friendly. I am so happy to have cool air and that it was a pleasant, easy experience with Air Squad.