When I first found Big Dog, I thought it was heaven. It had good coffee and a great atmosphere. However, I soon realized it was a complete illusion. The staff are not friendly or even polite- they can't even pull off a simple "you're welcome" when I say thank you. There is very little seating, and don't bother asking regular customers if you can use the extra chair at their table. Their response of "I'm at this table every week" is completely acceptable by the staff. The prices are also very steep- Starbucks is actually cheaper! And if you're carrying three bags, a sandwich, and an overflowing mug and you happen to spill coffee, the staff become even more rude. Even if you are down on your knees cleaning the mess yourself the only response you get from them is "you'll have to pay for a new one." This place has great potential- they just need to implement a lesson on manners and customer service in their training.