I called requesting a stylist that had an expertise in baby fine blonde hair. I left a 90second voice mail and received a call back from Brittany and we spoke for 10mins where I clearly explained what I wanted. Low lights of brown in my light blonde hair, not too many, just to give my hair depth and the make my blue eyes even more bright blue. I was clear that I hated ash tones and didn't want any.
I got so many low lights that it resulted in an all over color of a dull, ashy, dirty blonde. Brittany after the process realized I didn't get what I requested and told me to "let her know if I wanted darker strips put in?" Her station is beside a red neon sign that casts a red hue on the hair making it impossible to determine the color you actually have. I left and once in natural light knew I hated it. I cried, I'd lost my shine and now was a muddy blonde. My neighbor talked me into texting her about it. "Give her the chance to do the right thing." I did and we scheduled an appointment.
Upon going in Brittany was cold, and then grabbed another stylist who was more experienced. That stylist immediately moved me from the chair beside the neon light to her station to determine my actual color. I was uncomfortable as I felt bad that I wasn't happy and was having her redo it. I brought my friend and we both clarified I wanted to be blonde with brown streaks. I did NOT want all over color, I did NOT want any ASH tones and I did NOT want to have brown hair. The experienced stylist was clear then Brittany started the process. It took almost 3 hours. Of doing tons of little lowlights. Both my friend and I tried to make the conversation nice, and light. I didn't know then that if you do too many lowlights it results in an all over color appearance. Well that is what I got. An all over gray, green, ashy color and lost all my blonde. All my shine. I am sick over it and cry constantly.