So we went here while we were on a vacation trip. A lot of my friends go here often to watch the games I guess. The atmosphere wasn't bad. The bartenders when we first got there were extremely nice and when we ordered a beer, they let us know the specials in case we wanted to change our mind.
Anyways, fast forward awhile. We were sitting on the patio and for awhile our waitress was on point. Was extremely nice, helpful, even would come out to talk with us here and there. This was when there was about 5 of us. As more people started to show up, she started coming out less and less.... We were on a certain side of the patio, and we had wanted to change the games, since noone was on the other end of the patio. Another waitress, not our own, was able to do this for us. Later that night, we had asked to switch it from one game, to another. Our waitress told me that she couldn't do that. When I explained that someone else switched it for us earlier and I said I would just go see if she could... she had the NERVE to say 'If you go inside you'll get everyone kicked out.' Uhm... why? What were we doing wrong? I felt as though she was just lazy and instead of going to change it, she'd rather say she couldn't. So I walked my way around her to go ask another bartender if she could change it, and she had NO problem doing so.
On top of those experiences with her... when we had ordered another round she asks 'If we were sure because our bills were pretty high.' Thanks for the heads up, but yes, we are adults and we would like another beer. To top this off, when we decided to cash out... she proceeds to tell us we need to tip her well... and would go on about 'On this type of bill, the usual tip would be $X amount' When I did the math for my bill, I did 15% and 20% and neither equaled out to this so called 'usual tip' that she claimed her tip should be.
Worst customer service I've experienced in awhile. To try and tell your customers, they need to tip you well? How about, you're lucky if you got a tip from ANY of us for being so rude.
The food was dreadful. Everything except the mozzarella sticks that we ordered were cold and the pizza tasted like it came in a package... nothing more than a pizza from the Walmart freezer section.
The waitress KILLED it for me and others. A few people who go there often, wondered if they would return after that experience. Sickening to be honest. Not impressed.