We made a last minute reservation with Sue to care for our two dogs for a week while we were out of town. We were leaving on an early morning flight so we were waiting outside the Preppy Pet right at 7 a.m. when they are scheduled to open and we saw Sue driving up waving and smiling. That's when we knew our dogs would be in good hands. She welcomed us and got our doggies settled right away. We were able to walk into the area were our dogs would be staying and it was clean and spacious. The greatest, and most important thing about boarding our dogs here was that we were able to watch them on the Pet Cam. Watching our dogs in real time while we were away was such a comfort. On the day our dogs were leaving preppy pet, they were played with as if it were the first day (we know because we watch this on the pet cam). We made arrangements for my sister to pick our dogs up and everything went fine. We would definitely recommend preppy pet phoenix north.