There are some horrific reviews here for this business and I will not contradict the reviewers. I see no reason why they would fabricate such events. But people have different experiences and I can only comment on my own. I had a tree removed and it was done efficiently and cleaned up afterward. The lost stars relate to stump removal. A date was set for it and delays happened. Sometimes I was advised of the delay and sometime I wasn't. This went on for over six weeks. They finally did come and removed the stump very cleanly. Ryan apologized for all the delays. So, my experience with this business wasn't too bad. In the final analysis, many of our experiences with businesses vary. Some with excellent reviews can fall short and some with poor reviews may come through. These reviews are guidelines, not guarantees. Caveat emptor.