I don't really expect super customer service when I have to get an oil change, but some kind of personality would be good. It's so close to me I can drop my car off and walk home in five min, but I genuinely hate going there.
Someone will walk up to you to see what you want, and if your appointment isn't with them, they will just point you where to go, instead of walking you over there. Then I go in front of this little glass office, and I'm not sure if it's prop per etiquette to just walk in or knock or what?
Anyways, I just bought my car, and I have two years free service so I will keep going until it runs out and then probably take it over to Right Toyota or something. I haven't really experienced better but something about this place is just uncomfortable.