I recently stayed at the "Courtyard Cleveland Independence" location for two nights.
Overall, it's a clean, comfortable hotel. I had no issues with my room. The bed was comfortable, the room was clean, the WiFi was fast, the HVAC worked well, and the mini fridge kept my drinks cold.
The hotel does have some major issues maintenance-wise and in other areas:
- The rooms feel dated. My bathroom, while clean, needs to be updated. The shower looked like it is one of those one-piece fiberglass units - and the finish on it was yellowed.
- The word "Marriott" on the outside of the hotel is on the fritz - flashing intermittently like a strobe light.
- One of the elevators was out-of-order during my stay.
- This Courtyard has the worst condition parking lot I have ever seen at any hotel. The entire parking lot needs to be re-leveled and repaved.
- The HD TV in my room was really old, and really small. The TV's are mounted on a mounting board, that has room to support a much larger (and thinner) flat screen HD TV.
- When I checked in, I attempted to upgrade to their "Enhanced WiFi" package for faster speed. However, the system kept telling me I was not in their system. The front desk called their tech support, and it took them approximately 30 minutes to manually address the issue.
While I had some problems and criticisms of the hotel - again, overall, my room was fine.
The staff were very friendly and helpful.
I'd stay here again when visiting the Independence, OH area - hopefully the hotel will have addressed all of these issues soon.
#CourtyardClevelandIndependence #Marriott