I've been in herbally grounded a few times and the only two times I have needed help the costumer service was HORRIBLE! The first bad experience was the lady ringing all my items was sick, she was wiping her hand thru the snot on her nose then touching my items. GROSS! Then the next visit I asked a different woman named summer I believe for her assistance and she was just so rude. Making sarcastic remarks, always needing to have the last word and when I asked if she was positive ( because she seemed unsure and I didn't want to buy the wrong thing) she threw her hands up and walked away. Makes not want to ever shop there again.