I'm floored at the reviews this place got because I've actually never been somewhere so absurd in my life.
Went here late last night with a few friends and was really pleased with their menu. I ordered the mushroom melt which should come with a portobello mushroom, sauteed mushroom and brie. My friends all ordered the spicy cajun which should come with jalapeno havarti, avocado, sliced jalapenos, etc.
We get our burgers and every single one is messed up. Mine doesn't have the portobello or the brie (basically the best parts of the burger), my friends' are missing the havarti (one of them had goat cheese on hers and the others didn't have any cheese at all) and two of them were missing the jalapenos and avocado.
I was starving so I ate, but my friends weren't having it. Went back to the counter and my friend told the cashier about the issues, and the guy turns around and starts blaming it on my friend. Buh, ok. Not sure what transpired over the course of the next 40 MINUTES, but next thing i know, my friend is in the kitchen telling the guy how to make the burger. To make up for the missing brie in my burger, they gave a little cup of goat cheese, and the burgers didn't even have tomatoes; just tomato skins. I'll post a pic.
The fries were undercooked/borderline raw and the service was just so rude. In the end the burgers were still made with the wrong ingredients but my pals were over it so they just ate.
I dunno, I get that it was late, but it's not like we were ordering anything custom; it was all straight off the menu and there really wasn't much of a line behind us (that should have been a hint).
I've never seen anyone resort to going into the kitchen themselves and I don't have a rowdy group of friends by any means. This place sucks.