This local loupes company is the definition of quality customer service. I've been purchasing from them for three years and they continue to deliver great customer service. When a package was sent out to the wrong address, they immediately sent out a new package and shipped speedily to me on their dime. When a pair of loupes broke on me, they replaced them with a new pair for a small fee. When I brought my loupes to them at a convention with a missing screw, they located the pieces needed while I was in my classes and texted me as soon as they found them and replaced them for me at no cost. The workers are super friendly and always willing to assist you. I highly recommend this company.