Went in today for a quick brake adjustment and to fix a ripped tube and despite being VERY busy I was in and out in under 45 minutes. I've been going to this bike shop for 5 years and I only had one bad experience (with someone who appears to be no longer employed by the shop). Everyone who works here is incredibly helpful and they will never push you to buy any services or products that they don't think you need or that they don't think are good quality. They are super woman friendly, despite being staffed by mostly men, and offer their space on some nights for a women's bike mechanics class (that I've heard of and seen, but never gone to). They built my 3-speed bike from scratch when I first moved here, gave me an excellent price for it, and have helped me to keep it well-maintained. I have had only minor problems with the bike and I put it through a lot of hell. I recommend this shop not just for repairs, but especially for anyone looking to get a well-priced custom bike.