I had a really positive experience in the Planet Hollywood location. The esthetician was lovely, gorgeous, and kind. The manager was equally Lovely and both my friend and I walked away with products that we were really excited about. Sadly, after using the products later in the evening, I had a strong allergic reaction. My girlfriend did not and have the reaction and her skin was glowing. I was most impressed by the customer service I received when I went to return the product. They stood by their products and were gracious in returning my unopened