From eating at other valley locations of Red Robin, we expected much better. The place has been quite busy since opening, that's good for the brand. I'll bet as people visit, they'll opt for another restaurant next time, I know we sure will.
Mid afternoon on a Saturday and because there were only 2 of us, they sat us at a bar table with high bar stools that were quite uncomfortable. (Should've said something about the table, but I let it go....) Had we been a larger party, perhaps we'd have been seated at a regular table or booth.
Sat a few minutes and read the menu, our server came over to offer apps and booze, we just wanted some lunch. We ordered since we were ready. Our 2 cokes came out pretty fast, as you'd think.
Then, we waited, and waited and waited (25-30 minutes) for our order. Both of our were way overcooked...mine was downright singed/burnt. I had a patty melt, he had a Bonsai Burger. The pineapple on his was not grilled and tasted like the tin can it came out of. My patty melt was grilled so long the rye bread was too hard to eat - just ate the insides and left the hard grilled rye on the plate.
After we about half way thru eating, our server check in to see if all was OK which was good. The bathroom needed attention and the 'guy in charge' was ordering people around, but missing an awful lot of what was really needing his attention.
We will most likely try them again, everyone deserves a second chance. They just need improvements in a few areas.