I have not even set foot in the store and I never will.
I flew down to Arizona a few weeks ago to visit my really good friend Dani. She'd just gotten engaged, so we made an appointment to go look at dresses. I called to set it up, and the lady didn't even ask my name or anything. Then I realized I'd forgotten if she said 1:30 or 11:30. So I called back. They had no record of me. I rescheduled for 1:30 on a Saturday. STILL DIDN'T ASK FOR A NAME! Again it was a very short conversation.
The bride and I were kind of put off. Then we emailed them, hoping to get someone who wasn't the receptionist. NEVER HEARD BACK. We emailed 2 days after our "appointment" and said we didn't feel like calling to cancel because they couldn't even respond to us, or care who we were!
No response!!
Not even an apology or a manager stepping in. We found a few other places around to browse, but it really killed our buzz. Needless to say she won't buy from there, and I'm never traveling for them again!