I went to this store to pickup a necklace I ordered online and the lady in the front who was in charge did not know what she was doing and could not give me the papers to finalize my purchase or whatever even tho I already paid for it, and the necklace was right in front of me. The rude lady told me to come back tomorrow and I told her I had paid for an uber ride to the mall just for this one item and she still told me there was nothing she could do to help me. I canceled my order and will no longer be shopping with this dysfunctional company, Kay Jewelers, and I advice you don't as well.