Never again! I preordered 3 dozen cupcakes for a baby shower on 4/9/16. I was told to talk to Lindsay, who would be making them. I ordered 1 dozen full size chocolate, 1 dozen full size vanilla and 1 dozen full size strawberry decorated with baby booties in different color frosting. I went over the order and she read it back to me and I confirimed it. I was told to pick them up at 9:00 am on 4/9 so they would be made fresh that morning. When I arrived on 4/9 and asked for Lindsay, I was told she was not there. I was told it was a 10:00 pick up and not 9:00 and to come back. I explained that the shower was at 11:00 and that was the reason we agreed to 9:00. The girl at the counter said she couldn't help me since they were not done. They were busy packing a car with a large order at 9:00. When I went back at 10:00, I was told that the chocolate cupcakes mistakenly were sent with the large order to the "Camelback" location and she could not get them back. There was no empathy at all! She said she had 3 mini chocolate cupcakes she would give me and the other 9 would have to be vanilla. I was then told that the entire order of 3 dozen cupcakes were all minis and no full sized as had been ordered. When I told her this is not what I ordered, she flippantly said that was probably because they didn't have any order forms the day I ordered and that they were short staffed with only 2 people working. When I told her that the staffing or lack of forms was no excuse for not delivering an order for a special event correctly, she rudely told me "I am not a robot. I am only human." There was no apology and a complete lack of concern about my situation. She was annoyed that I was not just taking the incorrect order as she was giving it to me. There was no effort made to help me find a solution. She also went on to tell me that I probably should have ordered the minis to begin with since most women don't eat full sized cupcakes and my bill would have been less. I had no option but to take a dozen full sized cupcakes from the counter (not decorated for baby shower) to have enough to provide the 40 guests that were attending the shower and leave the store. When I told her how disappointed I was with the whole process and her lack of service, I was rudely told (with the rolling eyes) that she was giving me the dozen full sized free... as if she was doing me a huge favor. This was a terrible customer experience from start to finish and the attitude of the employee was unacceptable! I will never go to this location again and will be vocal with friends and family to do the same. The owner really needs to set higher standards and do some customer service training!