Went there today, never been before. I was impressed with the experience. Not cheap, but for what you get, I'd say it's decent value.
The employee who served us was very nice. He asked us all the relevant questions every step of the way... done quickly but effortlessly, so clearly he's used to dealing with both newbies and veterans alike. The burrito was delicious and filling, and every ingredient paired nicely. We got "medium" spice and it was appropriately spicy without being overpowering.
Would I pay $8.95 for that burrito? Well, if I would get it again, it would be a rare treat. It's expensive, especially because that is JUST the burrito. It's quite large, but all these places are a bit more than I think they're worth.
I got the chicken and my friend got the pulled beef. We both liked how it tasted and were impressed with how well it held together. Virtually all the toppings stayed intact nicely. It was the opposite of messy and I was happy with that.... even without the foil wrapper, it was pretty sturdy.
All in all, a good experience. I don't think it's worth $10, but that's just me. I think if it were 20% cheaper, I'd be more likely to return. Or if the $8.95 included a beverage.
P.S. It seems most people get the bowls. I don't see the point, but that's just me... it's like someone emptied the burrito into a plate haha.